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FAQs - FREQUENTLY ASKED QUESTIONS

Some of the questions people have regarding Electric Bikes and Electric Scooters are these...


Electric Bike FAQ

How far will it go?

At the end of the day, batteries have a limit to their range.  But so does your car. But you don’t tend to worry about it.  Ditto your new bike – although of course with an E bike you can still ride it without the motor.  A better question is how far do you need to go. Most of the modern E bikes can get about 70 miles off a full charge. This is influenced by things like the wind (into the wind is harder) number of climbs, but weight and size of the rider is another factor.  But 70 miles is a safe amount. And most of the splendidly clever onboard computers will not only keep you informed as to how many miles you’ve left in the tank, but will even modify the motor performance and, get this, smooth out your recommended route, to maximize battery life!


Do I need a license / road tax / insurance?

No, no and that’s up to you. Ebikes are still classed as pedal bikes so you don’t need to tax them nor have a license. Just buy and ride. In terms of insurance, you don’t need anything and there’s no requirement for third party because, again, you’re riding a pedal bicycle. However, you are also investing a fair amount in your bike, so protecting what you value is a good idea. Most household insurance policies will cover it but we can advise you on bike-specific policies. Give us a call!


Why does it cost that much?

Compared to what? We offer a range of bikes priced competitively. Ebikes are generally more expensive than their human-powered brethren. If you compare the price of the bike to a car or a motorbike then obviously the upfront and ongoing costs of an Ebike are minimal by contrast. But they also stack up well against a comparative non-motorised bike, model for model. The big three variables – motor, battery and computer – do add some additional cost but, as always, the end result is a bike which you choose to meet your needs.


How much does it weigh?

Well, the wheels help it move faster than carrying it, so realistically weight isn’t as much a factor as people think! Typically the extra parts add 6KG or so to the average bike. But unless you are carrying it up long flights of stairs daily or hike-a-bike mountain biking, bike weight is more important in the Tour de France than your new E bike.


What’s the warranty

Good question! The motorised components are covered for two years. The frames are a lifetime or ten years depending on the manufacturer. Yep, even the mountain bikes! Go ride those tires worry-free! And the big advantage of buying from us is that you know we will honor the warranty and contact our suppliers to help resolve it professionally.


What are the common problems?

Swallowing flies because you are smiling too much! Well, bikes are complex little beasts and just like our low-tech pedal bikes, things can wear out or need tightening up. We use computerized diagnostics for the motors, and did we mention the great warranty? But to be honest, the most common problem is you ride your bike over something sharp and pointy and need to fix a puncture.


How long does it take to charge?

Think of your bike battery like your phone battery (they are pretty similar). You very rarely let your phone fully discharge, right? Same with your bike. Depending on the size (400 or 500 watt) you can charge fully in four to five hours. But the really clever thing is that they will both charge in about an hour to a 75% capacity.


How much does it cost to charge?

About 12 cents, depending on your energy supplier.


How fast will it go?

Great question! The bikes in most places are limited by law to 15mph. The bike will go faster of course but the motor simply won’t be taking the strain for you – you’re on your own after 15 mph. But you can ride up hills at 15mph too…


What colors does it come in?

There are several choices, depending on the model you choose.


Electric Scooter FAQ

Is an electric scooter safe?

Research suggests that an electric scooter is no different than riding a bicycle. In fact, bicycles with 10-20 gears have the potential to go much faster than the 20-mile-per-hour top speed of an eScooter. When you ride an electric scooter, both feet remain planted for solid control. A steady, stable ride allows you to concentrate more on your surroundings.


Wear protective gear!

Let’s face it, you’re mortal and can get hurt riding or driving any kind of vehicle. You should take the same precautions you would if you were riding a bicycle. Be smart and wear gear that will protect you, including a helmet, elbow pads and knee pads. Make sure they are certified to help protect your head from low force multiple impacts (ASTM Standard) and single high impacts (CPSC Certified).


Do I need to be extra cautious when you use the electric scooter in the rain?

Although it’s really tempting to cruise through puddles and splash your friends standing nearby, you should limit riding in the rain. If you must ride your electric scooter in the rain, slow down, especially when turning. Some roads become slick when wet, and it doesn’t take much force for the wheels to slide out from under you.


Do I need to limit distractions?

It is extremely important that you not only keep your eyes on the road, but that you keep aware of your surroundings. Don’t wear headphones or earbuds when you ride an electric scooter. If you are listening to music while riding an electric scooter, how will you hear when emergency vehicles are approaching, or when a motorist has honked their horn? Your hearing is as important to a careful riding experience as your vision